Washington, DC–(ENEWSPF)–February 11, 2015. The following blog was posted reporting Open Enrollment for
Week 12: January 31, 2015 – February 6, 2015.
Since Open Enrollment began on November 15, 7.75 million consumers selected a plan or were automatically re-enrolled through the HealthCare.gov platform, which includes the Federally Facilitated Marketplaces, State Partnership Marketplaces and supported State-Based Marketplaces. This week’s snapshot includes weekly and cumulative data for the FFM, cumulative data for states and cumulative data for certain local areas.
“There are only four days left before the February 15 deadline to sign up for coverage.” HHS Secretary Sylvia Burwell said. “Millions of Americans have already signed up for coverage nationwide. If you don’t have health insurance, visit HealthCare.gov – take a look at the plans and financial help available. You may be surprised to learn that the security that comes with health coverage is within your reach.”
HHS produces more detailed reports that look at plan selection across the Federally Facilitated Marketplace and State-Based Marketplaces on a monthly basis. Weekly snapshots do not include the consumers who visited, called, shopped or selected a plan through a State-Based Marketplace.
The Open Enrollment snapshots for the Federally Facilitated Marketplace provide point-in-time estimates for weekly data. These are preliminary numbers and could fluctuate based on consumers changing or canceling plans or having a change in status such as new job or marriage. The snapshots also include totals from the beginning of the 2015 Open Enrollment period, which started November 15, 2014. Note that data revisions may mean that the weekly totals do not sum to the cumulative numbers.
Definitions and details on the data are included in the glossary.
Federal Marketplace Snapshot
Consumers across the country continue to reach out to in-person assisters or call center representatives at 1-800-318-2596 and visit HealthCare.gov or CuidadodeSalud.gov to learn about their plan options, to find out what financial help is available, and to select the plan that best meets their financial and health needs.
Federal Marketplace Snapshot |
Week 12 |
Cumulative |
Jan 31 – Feb 6 |
Nov 15 – Feb 6 |
|
Plan Selections |
275,676 |
7,749,375 |
Applications Submitted |
520,630 |
10,645,402 |
Call Center Volume |
1,004,340 |
12,123,688 |
Average Call Center Wait Time |
4 minutes 56 seconds |
6 minutes 24 seconds |
Calls with Spanish Speaking Representative |
122,292 |
1,106,148 |
Average Wait for Spanish Speaking Rep |
22 seconds |
21 seconds |
HealthCare.gov Users |
3,137,807 |
27,552,399 |
CuidadoDeSalud.gov Users |
129,877 |
1,104,801 |
Window Shopping HealthCare.gov Users |
611,597 |
8,230,929 |
Window Shopping CuidadoDeSalud.gov Users |
31,766 |
220,975 |
HealthCare.gov State-by-State Snapshot
The Week 12 Snapshot provides cumulative individual plan selections for the states using the HealthCare.gov platform. States with the fastest rate of growth between Week 11 and Week 12 are Louisiana (6 percent), Nevada (6 percent), Mississippi (5 percent), Texas (5 percent) and South Carolina (5 percent).
HealthCare.gov States |
Cumulative Plan Selections |
Nov 15 – Feb 6 |
|
Alabama |
148,616 |
Alaska |
18,171 |
Arizona |
180,113 |
Arkansas |
58,878 |
Delaware |
22,036 |
Florida |
1,393,068 |
Georgia |
468,464 |
Illinois |
305,570 |
Indiana |
198,635 |
Iowa |
39,675 |
Kansas |
85,872 |
Louisiana |
157,900 |
Maine |
66,118 |
Michigan |
311,246 |
Mississippi |
91,723 |
Missouri |
226,702 |
Montana |
49,575 |
Nebraska |
66,091 |
Nevada |
59,623 |
New Hampshire |
48,447 |
New Jersey |
222,640 |
New Mexico |
45,891 |
North Carolina |
496,330 |
North Dakota |
16,426 |
Ohio |
208,602 |
Oklahoma |
109,758 |
Oregon |
97,489 |
Pennsylvania |
438,488 |
South Carolina |
180,373 |
South Dakota |
19,098 |
Tennessee |
200,905 |
Texas |
1,015,772 |
Utah |
124,142 |
Virginia |
341,039 |
West Virginia |
29,515 |
Wisconsin |
187,314 |
Wyoming |
19,070 |
HealthCare.gov Local Area Snapshot
Local Areas in HealthCare.gov States |
Cumulative Plan Selections |
Nov 15 – Feb 6 |
|
Miami-Fort Lauderdale-West Palm Beach, FL |
661,917 |
Atlanta-Sandy Springs-Roswell, GA |
309,308 |
Dallas-Fort Worth-Arlington, TX |
289,047 |
Houston-The Woodlands-Sugar Land, TX |
269,298 |
Chicago-Naperville-Elgin, IL-IN-WI |
248,811 |
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD (PA, NJ, and DE portions of MSA only) |
228,662 |
New York-Newark-Jersey City, NY-NJ-PA (NJ and PA portions of MSA only) |
168,884 |
Orlando-Kissimmee-Sanford, FL |
167,967 |
Tampa-St. Petersburg-Clearwater, FL |
149,493 |
Detroit-Warren-Dearborn, MI |
142,470 |
Washington-Arlington-Alexandria, DC-VA-MD-WV (VA and WV portions of MSA only) |
133,977 |
Charlotte-Concord-Gastonia, NC-SC |
127,305 |
Phoenix-Mesa-Scottsdale, AZ |
123,158 |
St. Louis, MO-IL |
100,084 |
San Antonio-New Braunfels, TX |
94,166 |
Austin-Round Rock, TX |
87,876 |
Kansas City, MO-KS |
76,512 |
Pittsburgh, PA |
73,027 |
Jacksonville, FL |
70,223 |
Indianapolis-Carmel-Anderson, IN |
66,903 |
Raleigh, NC |
61,986 |
Nashville-Davidson–Murfreesboro–Franklin, TN |
60,080 |
Richmond, VA |
57,070 |
Virginia Beach-Norfolk-Newport News, VA-NC |
55,996 |
New Orleans-Metairie, LA |
54,748 |
Salt Lake City, UT |
47,992 |
Milwaukee-Waukesha-West Allis, WI |
46,393 |
Portland-Vancouver-Hillsboro, OR-WA (OR portion of MSA only) |
45,979 |
Oklahoma City, OK |
44,287 |
Cleveland-Elyria, OH |
42,963 |
El Paso, TX |
43,825 |
Greensboro-High Point, NC |
40,109 |
Las Vegas-Henderson-Paradise, NV |
40,961 |
North Port-Sarasota-Bradenton, FL |
38,081 |
Memphis, TN-MS-AR |
38,040 |
Birmingham-Hoover, AL |
34,439 |
Greenville-Anderson-Mauldin, SC |
34,201 |
Columbus, OH |
33,890 |
Cincinnati, OH-KY-IN (OH and IN portions of MSA only) |
33,314 |
Grand Rapids-Wyoming, MI |
30,484 |
Baton Rouge, LA |
31,413 |
Tucson, AZ |
27,904 |
Allentown-Bethlehem-Easton, PA-NJ |
27,999 |
Tulsa, OK |
27,788 |
Knoxville, TN |
26,180 |
Columbia, SC |
27,585 |
McAllen-Edinburg-Mission, TX |
27,884 |
Omaha-Council Bluffs, NE-IA |
24,720 |
Albuquerque, NM |
19,542 |
Boston-Cambridge-Newton, MA-NH (NH portion of MSA only) |
15,484 |
Little Rock-North Little Rock-Conway, AR |
14,220 |
Dayton, OH |
12,570 |
Louisville/Jefferson County, KY-IN (IN portion of MSA only) |
6,994 |
Minneapolis-St. Paul-Bloomington, MN-WI (WI portion of MSA only) |
3,766 |
Glossary
Plan Selections: The weekly and cumulative metrics provide a preliminary total of those who have submitted an application and selected the plan that best fits their needs. In addition, totals now include those consumers who were automatically re-enrolled into their current plan or a plan with similar benefits. As noted previously, these numbers fluctuate based on consumers changing or canceling plans or having a change in status such as a new job or marriage; changes for the entire open enrollment period are reflected in the most recent weekly and cumulative metrics.
To have their coverage effectuated, consumers need to pay their first month’s health plan premium. This release does not include effectuated enrollment.
All references to the Marketplace in this report refer to 35 states that are states that used the HealthCare.gov platform in both 2014 and 2015 and Oregon and Nevada, which are new to the FFM platform in 2015. Those states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
Applications Submitted: A consumer who has completed an application and submitted it or who through the automatic enrollment process had an application submitted to the Federally Facilitated Marketplace. If determined eligible for Marketplace coverage, the consumer still needs to pick a health plan that best fits their financial and health needs and pay their premium to get covered. Because families can submit a single application, this figure tallies each person covered by an application. The weekly and cumulative metrics total the number of people who have submitted an application.
Call Center Volume: The total number of calls received by the Federally-Facilitated Marketplace call center over the course of a week or from the start of Open Enrollment.
Calls with Spanish Speaking Representative: The total number of calls received by the call center where consumers chose to speak with a Spanish-speaking representative. These calls are not included within the call center volume.
Average Call Center Wait Time: The average amount of time a consumer waited before reaching a customer service representative. The cumulative total averages wait time over the course of the extended time period.
HealthCare.gov or CuidadodeSalud.gov Users: The user metric totals how many unique users viewed or interacted with either or over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Note: in reporting from the last open enrollment period “users” was reported as “unique visitors”.
Window Shopping HealthCare.gov Users or CuidadoDeSalud.gov Users: The user metric totals how many unique users interacted with the window-shopping tool over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Users who window-shopped are also included in the total or user total. Note: in reporting from the last open enrollment period “users” was reported as “unique visitors”.
HealthCare.gov States: The 37 states that use the HealthCare.gov platform, including the Federally-facilitated Marketplace, State Partnership Marketplaces or supported State-based Marketplaces.
Local Areas: Cumulative plan selections in the Local Area snapshot are based on Metropolitan Statistical Areas (MSAs). MSAs are geographic areas designated by the Office of Management and Budget and have populations of at least 50,000. Many MSAs include portions of more than one state. Only data from the portions of the MSA using the HealthCare.gov platform are considered for those MSAs which include some areas that are not using the HealthCare.gov platform. For example, the New York-Newark-Jersey City, NY-NJ-PA Metropolitan Statistical Area only includes plan selections made in New Jersey and Pennsylvania. The 54 MSAs included in the Week 12 snapshot are for those MSAs with populations around 725,000 or higher. There are an additional 21 MSAs with populations higher than 725,000 that lie entirely within a state that is not using the HealthCare.gov platform for 2015.
Source: hhs.gov