National

DOT Fines Southwest Over Late, Incomplete Responses to Consumer Complaints

Washington, DC–(ENEWSPF)–May 2, 2013.  The U.S. Department of Transportation (DOT) yesterday assessed a civil penalty against Southwest Airlines for not responding in a timely manner to complaints filed by consumers, including passengers with disabilities, and for not adequately responding to the passengers’ specific complaints in its responses.  The airline was ordered to cease and desist from further violations and assessed a civil penalty of $150,000. 

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